Call recording is a growing industry
With a robust built in Quality Control module, managers and owners can monitor the daily interaction between employees and customer. Quality Control testing is an important piece to any business.
Not only is it important to have quality and customizable Quality Control tests, reportsgenerated from this data are also crucial. QC Reports provide an in-depth analysis into your current production, employee interaction and your overall business value. Adutante’s extensive Quality Control module and Reporting capabilities are a perfect step toimproving your company’s overall performance.
With the advances in technology, the ability to launch new products has become less time consuming than previous years. By using a call recording solution, companies are able to turn their sales team into a fine tuned machine. They create reports, conduct training, and analyze market trends by monitoring and recording conversations between their employees and customers.
With the increase in competition, the need for improved customer satisfaction is a priority for many businesses. With a recording solution in place, managers can monitor and train their agents to properly handle customer interactions and mis-communications.
- Ms Lync